Privacy Policy

1. Introduction

LGSI Framework ("we," "our," or "us") provides the Rapid Response Engine™ — an AI-powered lead capture and response system built for residential and commercial cleaning companies. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By using our website, booking a Response Audit, or using our Services, you agree to the practices described in this Privacy Policy.

2. Information we collect

• Contact information: Name, email address, phone number, and company name provided when you book an audit or contact us.
• Business information: Company size, annual revenue range, current lead sources, ad spend, lead volume, response times, and operational details you share during onboarding.
• Usage data: Pages visited, time on page, referral source, browser type, device information, and IP address.
• Communication data: Records of correspondence including emails, call recordings, SMS messages, and consultation notes.
• Lead capture data: If you use the Rapid Response Engine™, we process inbound lead data, AI call agent transcripts, form submissions, and follow-up sequence interactions on your behalf as a data processor.

3. How we use your information

• Provide, operate, and improve the Rapid Response Engine™ and related services
• Process audit bookings and client onboarding
• Communicate with you about your account, appointments, and services
• Send marketing communications with your consent (which you can withdraw at any time)
• Analyze usage patterns to improve system performance and lead capture accuracy
• Comply with legal and regulatory obligations

4. Automated communications and AI processing

The Rapid Response Engine™ uses AI voice agents, automated SMS workflows, and email sequences to answer calls, qualify inbound leads, and follow up with prospects on behalf of your cleaning company. You act as the data controller for your own leads; we act as the data processor.

Call recordings and transcripts are used solely to train and improve the AI agents configured for your account.

5. How we share your information

We do not sell your personal information. We may share information with:

• Service providers: Hosting, analytics, CRM integrations (ServiceTitan, Housecall Pro, QuoteIQ, Jobber, and similar platforms), and communication vendors used to operate the service.
• Business transfers: In connection with a merger, acquisition, or sale of assets.
• Legal requirements: When required by law, court order, or to protect our rights and safety.

6. Mobile/SMS messaging disclosure

By opting in to SMS communications from LGSI Framework, you consent to receive text messages related to our services and your audit appointment. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP. Reply HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties.

7. Data security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, access controls, audit logs, and secure hosting infrastructure.

8. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal information, opt out of marketing communications, and withdraw consent for data processing. To exercise any of these rights, contact us at the details below.

9. Data retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Call recordings and AI training data are retained in accordance with your service agreement.

10. Third-party links

Our website and service may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted here with an updated "last updated" date.

12. Contact us

LGSI Framework
5900 Balcones Drive STE 100, Austin, Texas 78731
Email: info@lgsiframework.com
Phone: 857-326-6149